1 Information We Collect

When you engage with our educational services, we collect different types of information depending on how you interact with us. We don't collect data just for the sake of it—everything we gather serves a specific purpose in delivering or improving our services.

Information You Provide Directly

Information Collected Automatically

Like most websites, we automatically collect certain technical information when you visit lenovariqa.com. This helps us understand how people use our site and identify areas for improvement.

2 How We Use Your Information

We use your personal information for specific, legitimate purposes. Here's what that actually means in practice.

3 Legal Basis for Processing

Under UK data protection law, we need a lawful basis to process your personal information. Here's what applies to different types of processing we do.

4 Data Sharing and Third Parties

We work with carefully selected third-party service providers to deliver our educational services. These partners only receive the minimum information necessary to perform their specific functions.

Service Providers We Work With

All our third-party providers are bound by data processing agreements that require them to protect your information with the same care we do. They're not permitted to use your data for their own purposes.

5 International Data Transfers

Your data is primarily stored and processed within the United Kingdom. However, some of our service providers operate servers in other countries, which means your information may occasionally be transferred outside the UK.

When this happens, we ensure appropriate safeguards are in place. This might include using providers based in countries with adequacy decisions from the UK government, or implementing standard contractual clauses approved by UK authorities.

You can request specific information about the safeguards we use for any particular service provider by contacting us.

6 Your Rights Under UK Law

UK data protection law gives you significant control over your personal information. Here's what you can do.

Access and Portability

You have the right to request a copy of all personal information we hold about you. We'll provide this in a commonly used electronic format within one month of your request. There's no charge for this unless your request is clearly excessive or repetitive.

Correction and Completion

If information we hold about you is inaccurate or incomplete, you can ask us to correct or complete it. We'll do this promptly, and notify any third parties we've shared the data with where appropriate.

Erasure

You can request that we delete your personal information in certain circumstances. For instance, if you withdraw consent and we have no other legal basis to process your data, or if you object to processing based on legitimate interests and we have no overriding reason to continue.

However, we may need to retain certain information to comply with legal obligations or establish legal claims.

Restriction and Objection

7 Data Security Measures

We implement technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction.

While we take security seriously, no system is completely impenetrable. If we discover a data breach that poses a risk to your rights, we'll notify you and the Information Commissioner's Office within 72 hours as required by law.

8 Data Retention

We don't keep your information longer than necessary. Retention periods depend on the type of data and the purpose for which we collected it.

When data is no longer required, we securely delete or anonymise it so it can't be linked back to you.

9 Cookies and Tracking

Our website uses cookies to function properly and provide a better user experience. When you first visit, you'll see a banner asking for your cookie preferences.

Types of Cookies We Use

You can control cookie settings through your browser, though disabling certain cookies may affect site functionality. Most browsers allow you to view, manage, and delete cookies.

10 Children's Privacy

Our educational services are designed for adults aged 18 and over. We don't knowingly collect personal information from anyone under 18 without parental consent.

If you're a parent and believe your child has provided us with personal information, contact us immediately. We'll delete such information from our systems within a reasonable timeframe.

11 Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. The date at the top of this document shows when it was last revised.

If we make significant changes that affect how we process your data, we'll notify you by email and display a prominent notice on our website. Your continued use of our services after such notice constitutes acceptance of the updated policy.

12 Complaints and Regulatory Authority

We take complaints about data handling seriously. If you're not satisfied with how we've addressed your concerns, you have the right to lodge a complaint with the Information Commissioner's Office, the UK's data protection regulator.

However, we'd appreciate the opportunity to address your concerns directly first. Most issues can be resolved through open communication.